INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Why do I need to set up an account to view prices?

Bespoke Pet Products operates as a B2B (business to business) company. We work with other businesses who operate in the pet industry. From local, national and international pet retailers to start up and established pet brands. We have certain MOQ requirements that need to be met. If you operate in the pet industry and are keen to work with us, please proceed to set up a new account and one of our customer service representatives will be in touch with you.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website. Once logged in, navigate to the 'Order History' section, where you’ll find a list of your past purchases. From there, you can select the relevant order and download or view your receipt. If you encounter any issues, feel free to get in touch with our support team.

Can I speak with someone direct?

Of course! If you’d like to speak with someone directly, please let us know the best way to contact you, and we’ll arrange for a member of our team to reach out. Alternatively, you can give us a call at:

Phone:
UK +44 07849984295
China +86 1375713 4024

 

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