Privacy Policy

Bespoke Pet Products Ltd

This Privacy Policy outlines how Bespoke Pet Products Ltd (“we”, “our”, “us”) collects, uses, and protects personal data in the context of our business-to-business operations.

We are committed to protecting the privacy and security of the data we collect. This policy applies to all personal information provided to us by business clients, prospects, suppliers, and other stakeholders.

1. Who We Are

Bespoke Pet Products Ltd is a company registered in the United Kingdom, specialising in the manufacture and supply of private label and bespoke made pet products to businesses. We are the data controller for the purposes of this policy.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact details: names, job titles, email addresses, phone numbers, and postal addresses
Business-related information: company name, registration details, VAT numbers
Communications: email correspondence, call notes, meeting records
Website usage: IP address, browser type, and usage behaviour (if you visit our website)

We do not knowingly collect or process personal data from individuals acting in a private or consumer capacity.

3. How We Use Your Information

We use personal data strictly for legitimate business purposes, including:

Processing enquiries and orders
Providing quotations and product information
Managing our business relationship
Invoicing and payment processing
Contract fulfilment and delivery
Legal and regulatory compliance
Marketing to existing and potential business contacts (with the right to opt out)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – where data is required to fulfil a contract or take pre-contractual steps
Legitimate interest – for business development, communications, and relationship management
Legal obligation – to comply with tax, accounting, and regulatory requirements

We do not rely on consent for most B2B data processing activities but will honour opt-out requests promptly.

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We may share data with:

Service providers (e.g. IT, logistics, and payment processors)
Professional advisors (e.g. accountants, solicitors)
Government authorities or regulators, where legally required

All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including:

Contractual and financial data: up to 7 years (for legal and tax purposes)
Marketing data: until opt-out is received or after a period of inactivity

We securely delete or anonymise data that is no longer required.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. This includes:

Secure cloud-based systems
Access controls and password protection
Staff awareness and confidentiality practices

8. Your Rights

As a data subject, you have the right to:

Access a copy of the personal data we hold about you
Request correction of inaccurate or incomplete data
Object to or restrict processing based on legitimate interest
Request erasure of your data where applicable
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at: [Insert Contact Email]

9. Cookies and Website Tracking

If our website uses cookies or analytics tools, you will be informed via a cookie banner or policy. We use this data only to monitor website performance and improve user experience.