Bespoke Pet Products Ltd

These Terms and Conditions set out the basis on which Bespoke Pet Products (“we”, “us”, “our”) supplies Bespoke Made Pet Products, Private Label Pet Products, and all associated goods and services to business customers.

This document is divided into the following key sections:

• Section 1 – Bespoke Made Pet Products
Covers our bespoke design, development, sampling, tooling, ownership, communication, and shipping processes.

• Section 2 – Private Label Pet Products
Covers branding requirements, product sampling, minimum order quantities, reorders, and general private label processes.

• Section 3 onwards – General Terms and Conditions
Applies to all customers and includes:
– Business customer requirements
– Orders and acceptance
– Customisation and branding
– Pricing and payment
– Minimum orders and lead times
– Delivery, inspection and risk
– Intellectual property
– Returns and defects
– Liability limitations
– Confidentiality
– Force majeure
– Governing law
– General legal provisions

By placing an order or engaging with our services, you agree to be bound by these Terms and Conditions.

1. BESPOKE MADE PET PRODUCTS

1.1. Consultation

1.1.1. Upon receiving initial information about your project, we offer a complimentary 15-minute consultation to discuss feasibility and outline the services we provide.
1.1.2. This consultation is limited to general discussion. Detailed technical or material guidance is only provided once the Design & Development Stage has been paid for.

1.2. Materials Discussion

1.2.1. We do not provide material recommendations or technical specifications until the Design & Development Stage has commenced.
1.2.2. All materials used will be agreed and documented during the formal design process.

1.3. Intellectual Property and Ownership

1.3.1. All bespoke designs created exclusively for the client become the property of the client once paid for.
1.3.2. We do not reproduce, share or distribute client designs, concepts or ideas unless instructed by the client.
1.3.3. Internal methods, processes or pre-existing IP remain the property of Bespoke Pet Products.

1.4. Molds, Tooling and Patterns

1.4.1. All tooling, machinery and production equipment remain the property of Bespoke Pet Products.
1.4.2. Molds or patterns created exclusively for the client’s design become the client’s property once fully paid for.
1.4.3. If the client wishes to take possession of a mold, a fee equal to 15% of the total mold cost is payable.
1.4.4. All shipping and handling costs for molds and patterns are payable by the client.

1.5. The 5-Stage Bespoke Development Process

1.5.1. Stage 1 – Discovery

We explore your ideas, brand aims and long-term goals through email, phone or in-person meetings. This stage establishes feasibility and collects essential information.

1.5.2. Stage 2 – Design & Development

This stage is about developing your idea. It may take a week or two weeks to complete. The goal is to prepare 2D technical drawings ready for manufacturing. This stage is all about communication and ideas development.

Technical drawings (and 3D illustrations if required at extra cost) are produced.
Typical cost: £300–£600 per product, depending on complexity. Payment for this stage is required before detailed work can begin.

The client may provide their own drawings, but drawings must be professional and suitable for manufacturing.

1.5.3. Stage 3 – Sampling

Fabric-based products
A functional sample is produced using intended materials.

Rubber, metal or plastic products
(a) A 3D-printed prototype is recommended to avoid unnecessary mold costs.
(b) 3D printed prototypes typically cost £50–£100, plus shipping.
(c) Once approved, we proceed to mold creation and, if required, a molded sample.

1.5.4. Stage 4 – Bulk Order

Full production is completed based on approved specifications. Earlier stages significantly reduce the chance of errors or deviations.

1.5.5. Stage 5 – Shipping

We offer shipping under various incoterms including EXW, FOB and DDP, using air, sea or land freight. Shipping options are discussed early in the project.

1.6. Prototypes and Revisions

1.6.1. All prototype and sample costs, including shipping, are payable by the client.
1.6.2. One design revision round is included. Additional changes incur a fee equal to 25% of the original Design & Development cost, plus further sample and postage costs.
1.6.3. Broken or damaged prototype samples will not be posted.
1.6.4. Fabric-based prototypes are produced as real samples from the outset.

1.7. Production Cost Estimates

1.7.1. Exact per-unit production costs cannot be provided until the Design & Development Stage is complete.
1.7.2. Indicative, non-binding estimates may be given beforehand.

1.8. Sample Delivery

1.8.1. All sample and delivery costs are payable by the client.
1.8.2. These costs are communicated early in the discussion.

1.9. NDAs

1.9.1. Clients may provide an NDA for our review.
1.9.2. If the terms are reasonable, we will sign it.
1.9.3. Regardless of NDA status, we maintain strict confidentiality at all times.

1.10. Vetting, References and Portfolio

1.10.1. Our website serves as our public portfolio containing approved work.
1.10.2. For confidentiality reasons, we do not share client-specific designs or internal project files.
1.10.3. Clients are encouraged to review the website to assess our competencies.

1.11. Scope of Deliverables

1.11.1. Each Design & Development Stage covers one product design.
1.11.2. Multiple variations or new product concepts require separate project scopes and fees.
1.11.3. The initial design brief forms the basis of development; new concepts introduced later may require re-scoping.

1.12. Defective Samples

1.12.1. If a delivered sample contains a manufacturing defect, we will repair or replace it at our discretion.
1.12.2. This does not apply to samples rejected due to preference changes, misunderstandings or redesign requests.

1.13. Exit Liability

1.13.1. The client may terminate their bespoke project at any stage without an exit fee.
1.13.2. All completed stages, drawings, prototypes and work produced up to that point must still be paid for.

1.14. Payment and Delays

1.14.1. All bespoke services must adhere to the payment terms in this document.
1.14.2. Manufacturing delays do not entitle the client to compensation, penalties or fees.
1.14.3. We will always work to deliver samples and production in a timely manner.

1.15. Communication

1.15.1. Regular communication is provided once the Design & Development Stage has been paid for.
1.15.2. Prior to payment, communication is limited to the complimentary 15-minute consultation.

2. PRIVATE LABEL PET PRODUCTS

2.1. Overview

2.1.1. Our Private Label service allows clients to purchase pre-designed products with customised branding, packaging or colours.
2.1.2. All Private Label products are subject to minimum order quantities and manufacturing lead times.

2.2. Branding Requirements

2.2.1. Clients must supply logos and artwork in professional production-ready formats.
2.2.2. We may request adjustments if artwork does not meet production standards.

2.3. Lead Times and Minimum Orders

2.3.1. Minimum order quantities vary by product and will be communicated prior to order confirmation.
2.3.2. Lead times are estimates only and may vary depending on volume, customisation and logistics.

2.4. Product Sampling

2.4.1. Sample availability varies by product.
2.4.2. All sample and shipping costs are payable by the client.
2.4.3. Branded samples may incur additional setup costs.

2.5. Reorders

2.5.1. Reorders are subject to updated MOQs, pricing and timelines.
2.5.2. Any branding or packaging changes may require new setup fees and approvals.

3. GENERAL TERMS & CONDITIONS

3.1. BUSINESS CUSTOMERS ONLY

3.2. We supply goods and services strictly to businesses and not to consumers. By contracting with us, you confirm you are acting in a business capacity.

4. ORDERS AND ACCEPTANCE

4.1. All orders are subject to acceptance in writing.
4.2. We may refuse any order without obligation to give a reason.
4.3. Once accepted, orders cannot be cancelled except with our written consent and possible cancellation charges.

5. PRODUCT CUSTOMISATION AND BRANDING

5.1. We offer private label products including custom colours, shapes, packaging and branding.
5.2. Clients must ensure supplied brand assets do not infringe third-party rights.
5.3. We may reject assets that do not meet production standards or ethical guidelines.

6. PRICING AND PAYMENT

6.1. Prices are in GBP unless stated otherwise and exclude VAT and duties.
6.2. Standard payment terms: 50% deposit and 50% prior to dispatch unless agreed otherwise.
6.3. We charge interest on overdue invoices at 8% above the Bank of England base rate.

7. MINIMUM ORDERS AND LEAD TIMES

7.1. MOQs apply and are communicated prior to order confirmation.
7.2. Lead times are estimates.
7.3. We are not liable for delivery delays unless agreed in writing.

8. DELIVERY AND RISK

8.1. Delivery terms will be specified in writing (default EXW).
8.2. Risk passes to the client upon collection or delivery.
8.3. Clients must inspect goods within 5 business days of delivery.

9. INTELLECTUAL PROPERTY

9.1. All IP in our standard products remains ours unless assigned.
9.2. Use of client branding does not create joint IP rights.
9.3. Clients grant us a licence to use branding assets to fulfil orders.

10. RETURNS AND DEFECTS

10.1. Returns are only accepted where goods are defective or not as specified.
10.2. Defects must be reported within 5 business days and returned within 14 days.
10.3. We may repair, replace or refund at our discretion.

11. LIMITATION OF LIABILITY

11.1. Our liability is limited to the price paid for the goods or services.
11.2. We are not liable for indirect or consequential losses.
11.3. Nothing limits liability for death/personal injury caused by negligence or fraud.

12. CONFIDENTIALITY

12.1. Both parties must keep non-public information confidential.
12.2. This obligation continues after contract termination.

13. FORCE MAJEURE

We are not liable for failure to perform due to events beyond reasonable control.

14. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.
Disputes are subject to the exclusive jurisdiction of the English courts.

15. GENERAL

15.1. No waiver or modification is valid unless in writing.
15.2. Invalid provisions do not affect the rest of the Terms.
15.3. These Terms constitute the entire agreement unless replaced by a signed contract.