Bespoke Pet Products Ltd

These Terms and Conditions (“Terms”) govern all sales and services provided by Bespoke Pet Products Ltd (“we”, “our”, “us”) to businesses (“you”, “your”). By placing an order or engaging our services, you agree to be bound by these Terms. These Terms override any terms you may issue unless agreed in writing by us.

1. Business Customers Only

We supply goods and services strictly to businesses. We do not supply to consumers. By contracting with us, you confirm that you are acting in a business capacity.

2. Orders and Acceptance

2.1. All orders are subject to acceptance in writing.
2.2. We reserve the right to refuse any order without obligation to provide a reason.
2.3. Once accepted, orders cannot be cancelled except with our written consent and subject to any applicable cancellation charges.

3. Product Customisation and Branding

3.1. We offer private label products including custom colours, shapes, packaging, and branding (e.g. laser engraving).
3.2. It is your responsibility to ensure that any logos, artwork or brand assets you supply do not infringe any third-party rights.
3.3. We may reject or request alterations to any supplied assets that do not meet our production standards or ethical guidelines.

4. Pricing and Payment

4.1. All prices are quoted in GBP (unless otherwise stated) and are exclusive of VAT, duties, or other applicable taxes.
4.2. Payment terms will be set out in the quotation or invoice. Standard terms are 50% deposit upon order and 50% prior to dispatch unless otherwise agreed.
4.3. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Minimum Orders and Lead Times

5.1. Minimum order quantities apply and will be communicated prior to order confirmation.
5.2. Lead times are estimates only and may vary depending on the scope of customisation, order volume, and third-party logistics.
5.3. We are not liable for any losses due to delivery delays, unless otherwise agreed in writing.

6. Delivery and Risk

6.1. Delivery terms will be specified in writing. Unless otherwise agreed, delivery is ex works (Incoterms 2020).
6.2. Risk in the goods passes to you upon collection or delivery, as applicable.
6.3. You are responsible for inspecting goods upon receipt. Any issues must be reported in writing within 5 business days of delivery.

7. Intellectual Property

7.1. All intellectual property in our products, including designs, shapes, and packaging formats, remains our property unless expressly assigned.
7.2. Use of your branding elements does not transfer ownership or create joint IP rights unless expressly agreed.
7.3. You grant us a non-exclusive licence to use your branding assets solely for fulfilling your order.

8. Returns and Defects

8.1. Returns are accepted only where goods are defective or not as specified in the agreed order.
8.2. Defective goods must be reported within 5 business days and returned within 14 days, subject to our inspection and confirmation.
8.3. We reserve the right to repair, replace, or refund defective goods at our discretion.

9. Limitation of Liability

9.1. To the fullest extent permitted by law, our liability is limited to the price paid for the goods or services in question.
9.2. We are not liable for indirect, consequential, or incidental losses, including loss of profit, business, or goodwill.
9.3. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud.

10. Confidentiality

10.1. Both parties agree to keep confidential any non-public business, technical, or commercial information received in the course of the relationship.
10.2. This obligation survives termination of the contract.

11. Force Majeure

We shall not be liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to strikes, supply chain disruptions, delays in customs, or natural disasters.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. General

13.1. No waiver or modification of these Terms is binding unless agreed in writing.
13.2. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
13.3. These Terms constitute the entire agreement between the parties unless superseded by a signed contract.